Case Aide-Child Welfare

Portland, Maine, United States | Human Services | Full-time

Apply by: Jan. 27, 2021
Customer Representative Associate II – Human Services
Opening Date: January 13, 2021

Closing Date:  January 27, 2021

Job Class Code: 6594
Grade: 13 (Administrative Svcs)
Salary: $14.94-$20.68/Hr
Position Number:   02021-0721


Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.  

Job duties:

 As a Case Aide (Customer Representative Associate II) in OFCS you will be expected to perform a broad range of direct service and administrative duties that assist in service delivery to families involved with the child welfare system.  These duties may include but are not limited to: supervising visits between children who have removed from their home with their parents and other supervised visitations and other appointments, making referrals for services for children, parents and family members, entering documentation into the Maine Automated Child Welfare Information System (MACWIS), maintaining legal records and serving court paperwork.  To perform these duties, you must have strong interpersonal skills, organizational and computer skills.  You will also need to be able to work effectively with your team members and interact with the public in a helpful and professional manner, sometimes under difficult circumstances.  Your work will include significant travel within areas served by the local district office and will include occasional mandatory overtime.   Most positions require possession of a valid driver’s license, access to reliable transportation and good driving record.  

 Your typical duties will include:

  • Transportation of children or other clients and supervision of visits in order to ensure the safety and well-being of the child. 
  • Documentation of family visits and other direct contact in MACWIS (Maine Automated Child Welfare Information System).
  • Preparation of materials for prospective foster/adoptive parent informational meetings.
  • Entering court hearings and other legal information into MACWI
  • Organizing closed adoption records, ensuring that key documents are present and filed.
  • Preparing redacted files for client review and supervising client’s review of files.
  • Typing and delivering subpoenas, delivering discovery materials and serving petitions.
  • Delivering and picking up medical records at PREP (Pediatric Rapid Evaluation Program).
  • Providing referral information for and monitoring client services for transportation company assignments and coordination.
  • Preparing monthly logs of tasks completed and participating in unit meetings to enhance coordination of essential tasks.


 To qualify, your background must include training, education, or experience in office and administrative support work that demonstrates:

  1. competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
  2. the ability to use independent decision-making on the appropriate processes to follow, the information to process, and the actions to take in accordance with standard procedures.  

The background of well-qualified candidate will demonstrate expertise in the following areas:

  1. Prior experience working directly with children and families in a social services setting.
  2. Skilled in the use of standard work-place applications (MS Word, EXCEL, Outlook, etc.).


Please submit a cover letter addressing your skills and/or prior experience in each of the two areas above. If you do not provide this information your application may not be processed.


For additional information about this position please contact Monica Williams, Casework Supervisor, at 207-822-2107 or by email at . To apply, please upload a recent resume and cover letter addressing each of the two preferred skills/experience areas above. To request a paper application, please contact Ashley Smith at


The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 14.11% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($400.34) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can increase state-paid health insurance benefits by 5%.


The Department of Health and Human Services is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.