Office Associate II - Maine Veterans Services

Augusta, Maine, United States | Administrative & Office Support | Full-time

Apply by: Dec. 2, 2020

Department of Defense, Veterans, and Emergency Management - Bureau of Veterans Services

Opening Date: November 17, 2020

Closing Date:  December 2, 2020 

Job Class Code: 6542
Grade: 13
Salary: $29,515 – $41,350 
Location: Augusta

This is an administrative and clerical position located at the Maine Veterans Services Office in Augusta; you must be able to work independently in confidential situations on a daily basis.  Work requires the ability to balance effective, compassionate, and respectful service to veterans and their family members and to effectively advise these same individuals on matters regarding veterans’ benefit programs and the governing rules, regulations and procedures. 

Duties include preparation of special and routine reports; special studies and similar documents, extensive use of computer terminal for typing, storage, retrieval of information, and internal and external communication regarding veteran-related matters. Performs complicated technical and administrative duties while supporting activities of the Bureau Veterans Services. 

Typical Duties

  • Receives and greets visitors in person and via phone; determines customer needs.
  • Creates and uses varied correspondence formats and composes standard business correspondence.
  • Creates basic graphics/illustrations/publications work to produce informational materials including maps, charts and graphs involving drafting, formatting, illustrating, lettering, and manipulating text and graphics in electronic and written form.
  • Develops and uses computerized formats and/or graphics for forms, pamphlets, graphs, charts, tables, and/or maps.
  • Posts to, amends, and/or updates Bureau case management system using established procedures and knowledge of modern office software.
  • Examines documents/information, to determine facts, detects errors and irregularities, and acts as authorized.
  • Performs routine secretarial duties such as completing work schedules, arranging appointments, arranging travel/lodging, and reviewing documents to respond to requests.
  • Assist in coordinating and presenting workshops, training, and orientation sessions.
  • Writes regular and/or periodic reports.
  • Administers and/or scores applicable examinations in accordance with set procedures.
  • Advises others requesting technical assistance.
  • Applies to routine individual cases: an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
  • Develops standard work procedures within established guidelines. 

Minimum Requirements:

In order to qualify, you must have training, education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks and 2) the ability to use independent decision making on the appropriate processes to follow, or actions to take in accordance with standard procedures.

Preference may be given to those with experience in a small office setting.

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at (207) 623-6700. 

Contact Information: 

Melissa Weiner, Human Resources, at (207)623-6739 or 

Why work for the State of Maine?

Benefits: (effective July 1, 2020)

The bi-weekly dollar values of some State-paid benefits include:

  • 14.11% of pay to retirement for bargaining unit positions
  • The value of State-paid Dental Insurance:  $14.60 biweekly.
  • At least 85% of the health insurance premium for the employee (up to $400.34).  Participating in the Health Premium Credit Program can increase the state-paid amount by 5%.  The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.  To explore the detailed cost of coverage for specific situations, please consult these tables.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.