Office Specialist I

Gardiner, Maine, United States | Administrative & Office Support | Full-time

Apply by: Dec. 2, 2020

Department of Professional and Financial Regulation

Opening Date: November 17, 2020

Closing Date: December 2, 2020 

Job Class Code: 6546

Grade: 16

Salary: $32,073.60 – $44,865.60 

Location: Gardiner, ME

The Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection located in Gardiner, seeks an Office Specialist I.

Primary responsibilities include:

  • Agency’s initial contact answering the phone
  • Entering application information into the Bureau’s licensing system
  • Processing and distributing incoming mail
  • Responding to telephone inquiries from applicants, licensees and consumers for compliance or educational materials
  • Performing clerical functions, such as data entry and filing, for agency’s consumer response staff
  • Completing monthly foreclosure-related reports in Excel
  • Filing and scanning of Bureau records in compliance with applicable record retention schedules
  • Answering basic questions from regulated companies regarding licensing or registration requirements

Knowledge, skills and abilities required to successfully perform the work assigned:

  • Ability to handle incoming phone calls in a prompt and courteous fashion
  • Ability to learn multiple licensing types and accurately input data
  • Ability to work independently and provide timely reports to supervisor
  • Ability to use independent reasoning skills
  • Ability to prioritize incoming workload
  • Willingness to adapt to changing Bureau priorities
  • Knowledge of general licensing processes and document management
  • Knowledge of Excel
  • Ability to communicate clearly and professionally in correspondence with licensees

Qualifications: To qualify, you must have training, education or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices and the ability to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative and discretion to make determinations on a wide variety of matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at (207) 623-6700. 

Contact Information: 

Questions about this position should be directed to Tammie Breton, Clerk IV, Bureau of Consumer Credit Protection at 207/624-8647 or

Questions about the application process can be directed to Melissa Weiner, Human Resources, at (207)623-6739 or 

Why work for the State of Maine?

Benefits: (effective July 1, 2020)

The bi-weekly dollar values of some State-paid benefits include:

  • 14.11% of pay to retirement for bargaining unit positions
  • The value of State-paid Dental Insurance:  $14.60 biweekly.
  • At least 85% of the health insurance premium for the employee (up to $400.34).  Participating in the Health Premium Credit Program can increase the state-paid amount by 5%.  The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.  To explore the detailed cost of coverage for specific situations, please consult these tables.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.