Business Systems Quality Assurance Analyst - Bangor or Augusta

Bangor, ME 04401, USA | Professional Technical | Full-time

Apply by: June 4, 2020

Department of Labor

Opening Date: May 21, 2020

Closing Date:  June 4, 2020 

Job Class Code: 0380
Grade: 23
Salary: $40,768 – $55,182 
Location: Augusta


This is professional services work in the analysis and design of quality assurance testing related to business procedures for complex processing operations, their transition to digital processing, and adherence to quality standards.  Responsibilities include assisting in the coordination of systems testing activities; developing test scripts and testing strategies; recommending business requirements, protocols, and controls; serving as team lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining business systems to support continuous improvement.  Work is performed under limited supervision.

This position will provide support for the Unemployment Insurance ReEmployME Tax system. The ReEmployME system is a multi-state, cloud-based application used in the determination of eligibility of Unemployment Insurance, disbursement of unemployment benefits and determination of employer tax liability, employer unemployment insurance tax rates and employer contributions. The position will report to the Consortium Labor Program Specialist and the Program Policy and Performance Division Director. The work will include interaction with staff and managers from the Office of Information Technology, Tata Consultancy Services (the Consortium vendor), and other states involved in the Consortium.


  • Performs system testing activities to validate the integrity of the system and document quality control standards are maintained throughout systems and processes.
  • Assists in coordinating system project testing to support timely services and ensure current and new projects meet goals and objectives.
  • Recommends changes to business quality controls, and complex documents to support proper delivery of program services and product deliverables.
  • Leads testing efforts on small projects to validate systems and applications comply with established quality assurance standards, IT requirements, and meet business needs.
  • Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
  • Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
  • Assists with business systems requirements and quality assurance testing on medium and large projects by participating in one or more steps in the systems project life cycle to serve as a liaison, ensure timely services, and make recommendations on risk and/or risk mitigation.
  • Collects and evaluates pertinent data related to projects to develop reports and recommendations, summarize information, and document change management processes.
  • Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.
  • Performs review of test scripts and documented results drafted by others to provide input and to make recommendations for approval.
  • Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.


  • Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
  • Knowledge of scientific methodologies requiring interactive testing approaches.
  • Knowledge of applicable state and federal laws, rules, and regulations.
  • Knowledge of current business and management systems, methods, and processes.
  • Knowledge of quality assurance principles, methods, and risk assessment.
  • Knowledge of data warehouses and user types.
  • Knowledge of software development life cycles.
  • Knowledge of organizational procedures, workflow, and functions.
  • Knowledge of computerized applications used in accounting systems.
  • Ability to develop evaluation and monitoring systems.
  • Ability to draft test scripts, document and compare results.
  • Ability to participate on or lead a small team.
  • Ability to analyze results of testing computer applications.
  • Ability to establish and maintain effective working relationships.
  • Ability to write technical reports and documents.


A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.


Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at (207) 623-6700. 


For questions about the application process, please contact Melissa Weiner, Human Resources, at (207)623-6739 or 

Why work for the State of Maine?


The value of State’s share of Employee’s Retirement Contribution: 14.47% of pay for bargaining unit positions

The value of State-paid Dental Insurance:  $14.31 biweekly.

The value* of State-paid Health Insurance: 

100% State Contribution = $461.75 biweekly / Employee pays nothing

95%  State Contribution = $438.66 biweekly / Employee pays: 5%  = $23.09 biweekly

90%  State Contribution = $415.58 biweekly / Employee pays:10% = $46.17 biweekly

85%  State Contribution = $392.49 biweekly / Employee pays:15% = $69.26 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.