Assistant Unemployment Compensation Team Leader - Presque Isle

Presque Isle, Maine, United States | Management | Full-time

Apply by: Aug. 10, 2020
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Department of Labor

Opening Date: July 28, 2020

Closing Date:  August 10, 2020 

Job Class Code: 0756
Grade: 23
Salary: $42,848 – $58,489 
Location: Presque Isle

DESCRIPTION:  This is administrative work of a supervisory nature overseeing day-to-day activities and assisting with the administration of unemployment insurance service delivery to claimants and employers.  Responsibilities include monitoring services, overseeing operations of the claims center, assigning and adjusting workloads, preparing reports, training, and assisting UC Team Leader(s) with process improvement initiatives and conflict resolution.  Work is performed under limited supervision.

REPRESENTATIVE TASKS 

  • Plans, oversees, and coordinates the work of subordinate personnel to ensure prompt and correct payment of claimant benefits; compliance with laws, rules, regulations, and policies; and delivery of timely and effective services to clients.
  • Assists UC Team Leader by gathering, monitoring, reviewing, and evaluating claims center operational metrics and data to identify trends, issues, and training needs, and to recommend program efficiency and effectiveness that support continuous improvements to delivery of services.
  • Researches, analyzes, and makes recommendations to UC Team Leader(s) to solve operational and programmatic problems linked to workflow which improve program effectiveness and efficiency.
  • Collaborates with UC Team Leader(s) and provides input on policy, programmatic direction, and resource allocation to promote consistent and efficient operations.
  • Assists UC Team Leader(s) by performing research and investigative activities to resolve conflicts and problems involving claimants and employers.
  • Evaluates relevant case information and provides advice and consultative services to subordinate staff, employers, claimants, and others to mediate and resolve complex matters; explain unit capabilities, services, and procedures; and to coordinate possible solutions.
  • Explains, interprets, and provides guidance to subordinates on changes to applicable laws, rules, and programs to ensure determinations and decisions are consistent with federal, state, and agency requirements.
  • Develops reports, testifies, and represents Department at hearings to support the State's case.
  • Researches and identifies possible benefit overpayments, assesses causes, and determines the potential for misrepresentation to make referrals and/or to identify scope of non-fraudulent overpayments.
  • Implements and complies with human resource laws, policies, procedures, and practices such as:  AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety.

KNOWLEDGES, SKILLS AND ABILITIES REQUIRED:  

  • Knowledge of applicable agency laws, rules, regulations, policies, procedures, terminology, core operations, and eligibility requirements for unemployment benefit programs.
  • Knowledge of interviewing methods and techniques.
  • Knowledge of federal, state, and local programs and services available for client groups.
  • Knowledge of supervisory, employment, and labor-management relations principles and practices.
  • Knowledge of process improvement methodologies, techniques, and practices.
  • Ability to coordinate, implement, and supervise claim center functions, operations, and staff.
  • Ability to research and develop recommendations for program improvement and compliance.
  • Ability to analyze, evaluate, and interpret program performance data.
  • Ability to communicate effectively.
  • Ability to write clearly and effectively.
  • Ability to establish and maintain effective working relationships.
  • Ability to evaluate and counsel subordinates.
  • Ability to read and implement policies, guidelines, complex forms, and documents.
  • Ability to prepare and present case facts, evidence, and testimony.

MINIMUM QUALIFICATIONS: 

A Bachelors Degree in Business, Public Administration, Economics, or other related field and three (3) years experience as a Claims Adjudicator, Examiner, or Fraud Investigator - OR – A seven (7) year combination of education, training, and/or experience which demonstrates progressively responsible experience in related areas of investigation, adjudication, personnel administration, analyzing, evaluating, and/or developing improvements to operational systems and practices.

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at (207) 623-6700. 

Contact Information: 

Melissa Weiner, Human Resources, at (207)623-6739 or melissa.weiner@maine.gov 

Why work for the State of Maine?

Benefits: (effective July 1, 2020)

The bi-weekly dollar values of some State-paid benefits include:

  • 14.11% of pay to retirement for bargaining unit positions
  • The value of State-paid Dental Insurance:  $14.60 biweekly.
  • At least 85% of the health insurance premium for the employee (up to $400.34).  Participating in the Health Premium Credit Program can increase the state-paid amount by 5%.  The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.  To explore the detailed cost of coverage for specific situations, please consult these tables.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.