Case Aide – Child Welfare

Lewiston, Maine, United States | Human Services | Full-time

Apply by: Sept. 22, 2020
Customer Representative Associate II – Human Services
Opening Date: September 8, 2020      

Closing Date:  September 22, 2020

Job Class Code: 6594
Grade:     13 (Administrative Svcs)
Salary: $14.19 – $19.88/hr.
Position Number:  02000-3612


Agency information:

The Department of Health and Human Services (DHHS) provides supportive, preventive, protective, public health and intervention services that safeguard the public health and assist our customers in meeting their needs.  The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.  We have a current vacancy in our Lewiston office.


Job duties:

 As a Customer Representative Associate II in OCFS, you will be expected to perform a broad range of direct service and administrative duties that assist in service delivery to families involved with the child welfare system.  These duties may include but are not limited to:

  • Supervising visits between children who have removed from their home with their parents and other supervised visitations and other appointments.
  • Making referrals for services for children, parents and family members.
  • Entering documentation into the Maine Automated Child Welfare Information System (MACWIS).
  • Maintaining legal records and serving court paperwork. 


To perform these duties, you must have strong interpersonal skills, organizational and computer skills.  You will also need to be able to work effectively with your team members and interact with the public in a helpful and professional manner, sometimes under difficult circumstances.  Your work will include significant travel within areas served by the local district office and will include occasional mandatory overtime.   Most positions require possession of a valid driver’s license, access to reliable transportation and good driving record.   Your typical duties will include:

  • Transportation of children or other clients and supervision of visits in order to ensure the safety and well-being of the child.
  • Documentation of family visits and other direct contact in MACWIS (Maine Automated Child Welfare Information System).
  • Preparation of materials for prospective foster/adoptive parent informational meetings.
  • Entering court hearings and other legal information into MACWI
  • Organizing closed adoption records assuring that key documents are present and filed.
  • Preparing redacted files for client review and supervising client’s review of files.
  • Typing and delivering subpoenas, delivering discovery materials, and serving petitions.
  • Delivering and picking up medical records at PREP (Pediatric Rapid Evaluation Program).
  • Providing rreferral information for and monitoring client services for transportation company assignments and coordination.
  • Preparing monthly logs of tasks completed and participating in unit meetings to enhance coordination of essential tasks.



 To qualify, your background must include training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.   Preference will be extended to candidate possessing the following skills/experience:


  1. Prior experience working directly with children and families in a social services setting.
  2. Skilled in the use of standard work-place applications (MS Word, EXCEL, Outlook, etc.).



 For additional information about this position please contact Ryan Smith, Program Administrator OCFS by email at . To apply, please upload a recent resume and cover letter addressing each of the two competency areas identified in the above section. To request a paper application, please contact Ashley Smith at


 Please note: applications sent with cover letters that do not have the information required above may not be considered for this vacancy.


Value of State’s share of Employee’s Retirement: 14.11% of pay   
Value of State-paid Dental Insurance:  $14.60 biweekly

Value of State-paid Health Insurance*:

Level 1:  100% State Contribution = $470.99 biweekly (employee pays nothing)
Level 2:  95% State Contribution = $447.44 biweekly (Employee pays: 5%)
Level 3:  90% State Contribution = $423.89 biweekly (Employee pays: 10%)
Level 4:  85% State Contribution = $400.34 biweekly (Employee pays: 15%)
*The level of actual value of state paid Health Insurance will be based on employee’s wage rate and status with regard to the health credit premium program as of July 1, 2020. 

To explore the cost of coverage for specific situations, please consult these tables.


The Department of Health and Human Services is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.