Business Systems Administrator

Augusta, Maine, United States | Emergency Management & Public Safety | Full-time

Apply by: Oct. 26, 2020

Department of Defense, Veterans and Emergency Management

Opening Date: October 9, 2020

Closing Date: October 26, 2020 

Job Class Code: 0383
Grade: 26
Salary: $46,446 – $63,065 
Location: Augusta

The Maine Department of Defense, Veterans & Emergency Management has an anticipated vacancy for a Business Systems Administrator.


The Maine Emergency Management Agency (MEMA) is seeking a Business Systems Administrator to provide professional services work for complex and technical equipment and systems. The primary purpose of this position is to ensure technical equipment and systems are operational and reliable.

Responsibilities include performing system administration functions (e.g., software installs, synchronization testing, server upgrades, maintaining password changes, etc.) and serving as agency’s subject matter expert for technical equipment and systems. Work is performed under the administrative direction of the Director of Operations. Statewide travel required; some out-of-state travel may also be required.


  • Coordinates systems operation planning and evaluation, and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
  • Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
  • Ensures that the MEMA staff and key stakeholders are trained and capable of using WebEOC and other essential emergency management systems.
  • Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.
  • Collects project data, maintains schedules, and considers budgets and resource information in order to ensure systems meet agency business needs.
  • Discusses change plans with stakeholders and identifies immediate impact on daily operations in order to assess and respond to potential problems.
  • Facilitates timely communications with program managers, outside contractors, and other stakeholders in order to discuss business problems, corrective action plans, and related organizational issues.
  • Facilitates the development of performance measures; integrates performance measures into business processes; and tests, audits, and validates system improvements in order to administer and monitor system changes.
  • Tracks, coordinates, and facilitates agency projects, budget schedules, and directly related resource use in order to monitor and expedite improvements in agency business systems.
  • Reviews, analyzes, and designs systems training data and process performance; and identifies issues with business systems in order to plan and implement training programs with agency employees.
  • Identifies information system problems impacting program performance and coordinates these problems with vendors and/or IT personnel in order to integrate information system and program operation solutions on an ongoing basis.
  • Serves as MEMA’s Wireless Coordinator – assisting agency staff with cell phone set-up and other equipment.
  • Works with agency staff ensure compliance with state information security requirements and training (e.g., SANS).


  • Knowledge of program management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
  • Knowledge of first-level technical support for standard applications and ability to apply to non-standard uses.
  • Knowledge of basic html code.
  • Knowledge of alerting systems and protocols, such as the Integrated Public Alert & Warning System, the FEMA National Radio System, and the National Warning System.
  • Knowledge of basic emergency management principles.
  • Knowledge of basic website design (Dreamweaver, What’s New, and Forms).
  • Ability to assess, identify, and respond to employee and stakeholder training needs.
  • Ability to direct assignment of staff and contractors.
  • Ability to communicate effectively, orally and in writing.
  • Ability to establish and maintain effective working relationships.
  • Ability to respond effectively in high stress environments.


A five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.


Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at (207) 623-6700. 

Contact Information: 

Melissa Weiner, Human Resources, at (207)623-6739 or 

Why work for the State of Maine?

Benefits: (effective July 1, 2020)

The bi-weekly dollar values of some State-paid benefits include:

  • 14.11% of pay to retirement for bargaining unit positions
  • The value of State-paid Dental Insurance:  $14.60 biweekly.
  • At least 85% of the health insurance premium for the employee (up to $400.34).  Participating in the Health Premium Credit Program can increase the state-paid amount by 5%.  The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.  To explore the detailed cost of coverage for specific situations, please consult these tables.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.