Emergency Communications Specialist Supervisor

Houlton, Maine, United States | Emergency Management & Public Safety | Full-time

Apply by: Oct. 30, 2020

Department of Public Safety - Emergency Communications Specialist Supervisor

Opening Date: October 16, 2020

Closing Date:  October 30, 2020 

Job Class Code: 8605
Grade: 22 - Supervisory
Salary: $46,859 – $64,057 (includes 15% salary adjustment) 
Location: Houlton

Lights are flashing and sirens are blaring.

There’s a crisis happening, and someone needs help.

Enter the importance of emergency communications.

A crucial role, acting as the liaison between emergency response and people in need of help.

This position supervises employees who do this essential work for our communities.

If you want to serve your community, help the public, and make an impact with your next job, the State of Maine wants to hear from you! Build your career with the Department of Public Safety.

Equipment Operation and Maintenance

  • Supervises operations of various telecommunications equipment (radio, computer, telephone, teletype, fax)
  • Ensures the Regional Communications Center complies with departmental requirements and standards
  • Identifies, corrects, and/or reports equipment failures, avoiding a lapse in communications
  • Audits the Maine Law Enforcement Telecommunication System for appropriate usage, validation, and quality control

Employee Management

  • Trains, mentors, and supervises staff, ensuring proficiency in assigned duties and understanding of work policies, procedures, and guidelines
  • Prepares and certifies statewide emergency communications operators and dispatchers meet established standards and best practices
  • Identifies individual training needs through performance management sessions
  • Establishes work schedules and assigns work responsibilities
  • Implements and complies with human resource laws, policies, procedures and practices as they relate to: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, security protocols of agency information, security and confidentiality policies, and employee safety

Dispatcher Operations Education

  • Develops and revises curriculum materials
  • Coordinates training sessions
  • Instructs classes at the Maine Criminal Justice Academy

Additional Duties

  • Preserves security of personnel, facilities, keys, and vehicles through employee log
  • Manages filing of emergency communications reports and related materials
  • Updates, purges, and records distribution of information, maintaining required records.
  • Provides information regarding Maine Criminal Law, Motor Vehicle Law, permits, or refers caller to appropriate source in order to respond to public inquiry
  • Testifies in court in order to verify log entries and conversations

MINIMUM QUALIFICATIONS: Three (3) years of experience in emergency communications operations.

Preference will be given to applicants with previous supervisory experience.

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.

Benefits are vital to your health and well-being. We get it. Here’s what the State of Maine offers:

  • wellness & stress relief – with therapy dogs and a relaxation pod
  • growth – build your career
  • health, dental, and vision insurance – take care of yourself
  • retirement savings – financially independent, even after you stop working
  • flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs
  • gym membership reimbursement – better yourself
  • living resources (employee assistance program) – overcome difficult situations with support
  • paid holidays – twelve each year
  • federal public loan forgiveness program – for qualifying loans and payments (to learn if you qualify, please visit https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service#qualify)
  • training – develop knowledge, skills, and understanding

The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 14.11% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($400.34) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can increase state-paid health insurance benefits by 5%.


Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, along with copies of any post-secondary transcripts, licensing, registration and certifications you wish to have considered.  If you require a paper application, please contact Human Resources at 623-6700. 

Contact Information: 

Melissa Weiner, Human Resources, at (207)623-6739 or melissa.weiner@maine.gov.  

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.