Emergency Communications Specialist - Augusta

Augusta, Maine, United States | Emergency Management & Public Safety | Full-time

Apply by: Sept. 23, 2020

Department of Public Safety

Opening Date: July 28, 2020

Closing Date:  until filled 

Job Class Code: 8600
Grade: 19
Salary: $39,275 – $52,480 (salary includes a 15% stipend) 
Location:  Augusta

Lights flashing...

Sirens blaring...

Emergency vehicles must be dispatched before they can help anyone...

Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders.

This position must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.

If you want to serve your community, help the public, and make an impact with your next career, the State of Maine wants to hear from you! Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director.

A typical day involves:

  • For emergency and non-emergency situations:
    • Acting as the first point of contact for people in need of help
    • Coordinating effective response to calls for service
    • Developing incident resolution strategies
  • Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
  • Documenting calls in computer aided dispatch system
  • Operating communications equipment, including computer aided dispatch and radio systems

To be successful, you must be able to…

  • Make prompt and accurate decisions under stressful and time-sensitive conditions
  • Handle multiple enhanced 911 calls simultaneously
  • Detect discrepancies within agency databases and report inconsistencies
  • Perform duties with minimal supervision
  • Prioritize incidents

Within six months of hire, new employees receive training from the Department of Public Safety to attain certifications in:

  • Maine State Terminal Operator
  • Emergency Telecommunicator
  • Emergency Fire Dispatcher
  • Emergency Medical Dispatcher (which includes CPR training)
  • NexGen 9-1-1

Benefits are vital to your health and well-being. We get it. Here’s what the State of Maine offers:

  • wellness & stress relief – with therapy dogs and a relaxation pod
  • growth – build your career
  • health, dental, and vision insurance – take care of yourself
  • retirement savings – financially independent, even after you stop working
  • flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs
  • gym membership reimbursement – better yourself
  • living resources (employee assistance program) – overcome difficult situations with support
  • paid holidays – twelve each year
  • federal public loan forgiveness program – for qualifying loans and payments
  • statewide locations – from Kittery to Fort Kent
  • training – develop knowledge, skills, and understanding


  • Graduation from high school or equivalent.

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.


Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at 623-6700. 

Contact Information: 

Melissa Weiner, Human Resources, at (207)623-6739 or melissa.weiner@maine.gov.  

Benefits: (effective July 1, 2020)

The bi-weekly dollar values of some State-paid benefits include:

  • 15.57% of pay to retirement
  • The value of State-paid Dental Insurance:  $14.60 biweekly.
  • At least 85% of the health insurance premium for the employee (up to $400.34).  Participating in the Health Premium Credit Program can increase the state-paid amount by 5%.  The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.  To explore the detailed cost of coverage for specific situations, please consult these tables.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.