Claims Adjudicator-BAN

Bangor, Maine, United States Full-time

Opening Date: November 8, 2018

Closing Date: December 3, 2018

Job Class Code: 0686BAN
Grade: 20
Salary: $33,550 – $45,198
Department:  Labor-Bureau of Unemployment Compensation-Bangor

The Unemployment Insurance Program provides temporary financial assistance to people who have lost their jobs through no fault of their own and by doing so, helps stabilize the economy during times of high unemployment.  The Bureau of Unemployment Compensation administers the Unemployment Insurance Program through the collection of unemployment taxes and the payment of unemployment benefits. 


The Claims Adjudicator generally works in an Unemployment Insurance Claims Center determining eligibility of claimants for unemployment compensation benefits and other available programs, conducts quality control reviews, and investigates possible fraudulent claims.  

Responsibilities include analyzing relevant information; interviewing claimants, employers, and witnesses by telephone, via electronic medium and in person; interpreting and applying Maine Employment Security Law; writing decisions; auditing paid and denied claims; investigating allegations of fraud; and/or administering the Combined Wage Program.  Responsibilities also include explaining benefit claims procedures at Rapid Response Team activities at large plant or business closings.  Supervision may be exercised over Customer Representative Specialist, Customer Representative Associate I, or support staff personnel.  Statewide travel may be required. The position is based in Bangor, Maine. Occasional statewide travel may be required.


In order to qualify, you must have a Bachelor’s Degree in Business Administration, Human Resources, Economics, Finance, or related field and two (2) years of technical, administrative, or paraprofessional support level experience in public contact work which demonstrates interviewing, data gathering, and analytical skills.  Comparable work experience may be substituted for education on a year-for-year basis.

 Typical Duties:

  • Interviews claimants, employers, and witnesses by telephone, via electronic medium and in person.

  • Writes clear, concise, and timely decisions and reports using a personal computer.

  • Acts as the technical advisor on Unemployment Insurance law to staff.

  • Investigates, researches, and documents allegations of misrepresentation and fraudulent claims.

  • Testifies at hearings and in court.

  • Participates in Rapid Response activities at large plant or business closings

 Testing  Procedures:

Your score will be based on your past education, training and work experience as described in your application and résumé (70%) and in your responses to the supplemental questionnaire (30%).

Applications Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at 623-6700  

Contact Information

Andrew Birch, Human Resources, at (207)623-6739 or


The value of State’s share of Employee’s Retirement Contribution: 15.37% of pay.

The value of State-paid Dental Insurance:  $13.13 biweekly.

The value* of State-paid Health Insurance: 

 95% State Contribution = $422.45 biweekly / Employee pays: 5%  = $22.23 biweekly

 90% State Contribution = $400.21 biweekly / Employee pays:10% = $44.47 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.