Office Associate II - Revenue Processing Center

Augusta, Maine, United States Full-time

Office Associate II - Revenue Processing Center

Maine Revenue Services

LOCATION: Augusta, Maine

CODE:  6542        PAY GRADE: 13 - $13.38-$18.74/hr

OPEN FOR RECRUITMENT:  November 8, 2018

CLOSES: November 26, 2018

Job Description:

This position will provide office and administrative support work performing complex, varied office support tasks often requiring the operation of technical office equipment.   Responsibilities require independent judgment, initiative and discretion to make determinations on varied matters, ensuring appropriate processes are followed.  The ability to maintain knowledge of tax procedures and tax forms is essential for this position.  Effective communication skills, attention to detail and accuracy will be necessary.

Typical Duties:

  • Perform mail room functions such as sorting mail, utilize electronic machinery to slice envelopes, and prepare tax documents and checks for imaging using standard and specialized equipment.
  • Open, screen and batch tax returns and other documents for processing. Provide quality checks of previously prepared batches.  This will require the ability to sit for extended periods.
  • Operate high speed scanning equipment, identifying error output, and reporting and correcting errors. This will require standing for extended periods; lifting and moving boxes; pushing and pulling cages of boxes.
  • Provide courier service between MRS offices and other state agencies using a state van. This will include retrieving, sorting and distributing mail, and will require the ability to lift 50 lbs.
  • Perform complex data capture functions utilizing the Tax and Revenue Image Processing System (TRIPS). This will require the ability to sit for extended periods. 
  • Train state and contract staff on TRIPS keying modules, mail handling, and/or imaging with a goal of accurate processing of data. Provide feedback to staff and supervisors. 
  • Timely and appropriate processing and posting of funds received without supporting returns and/or documentation. This requires research in various systems to identify proper revenue and liability accounts to apply payments.  It is expected that this position learns and understands how to utilize MERITS for both research and the creation of F501(period payments) to accompany the money through TRIPS.
  • Timely and accurate processing of 1<sup>st</sup> class and certified mail. This process includes a time-sensitive process of completing address verification and re-mailing to meet service level agreements with MRS divisions. 
  • Provide customer service via phone to taxpayers and MRS staff.
  • Handle cash payments received from taxpayers.



Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.   All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.


*Please submit a resume’ and cover letter.


Please note: All candidates applying for a position at Maine Revenue Services will be subject to a tax clearance check.  In order to be selected for a position, an applicant must have filed all his or her Maine returns and paid all Maine tax liabilities.


For all candidates not currently employed at Maine Revenue Services:  State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.



The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly.  The value* of State-paid Health Insurance:

  • Level 1: 100% State Contribution (employee pays nothing):  $444.68 biweekly
  • Level 2: 95% State Contribution (employee pays 5%):  $422.45 biweekly
  • Level 3: 90% State Contribution (employee pays 10%):  $400.21 biweekly
  • Level 4: 85% State Contribution (employee pays 15%):  $377.98 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.


Mindy Hansen, HR Generalist

General Gov. Service Center,

74 State House Station,

Augusta, Maine 04333-0074

207-624-7430 (T)