Business Systems Quality Assurance Manager

Augusta, Maine, United States Full-time

Business Systems Quality Assurance Manager

Maine Revenue Services

LOCATION: Augusta, Maine

CODE:  0386        PAY GRADE: 28 - Salary: $49, 483.20 - $68,057.60/annually

OPEN:  November 29, 2018

CLOSES: December 14, 2018


Job Description:

This position is of a managerial nature in directing and overseeing the analysis and design of business procedures for complex revenue service processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include managing all facets of the systems project life cycle; directing teams/units; establishing effective security controls, quality standards, business requirements, protocols, operational needs, and resource priorities; overseeing complex projects; assessing risk factors; and supervising professional and clerical employees.


Work is performed under limited supervision.


Typical Duties:

  • Directs others in operation planning, evaluation, and system project design activities to ensure that current and new projects meet goals and objectives.
  • Develop, analyze and evaluate policies, procedures, audits and plans that bring MRS in compliance with complex system security controls established by the National Institute of Standards and Technology.
  • Oversees development of business plans, quality controls, and complex documents to ensure proper delivery of program services and product deliverables.
  • Establishes quality control standards, business requirements, procedures, controls, operational needs, and resource priorities to maintain operational requirements.
  • Develops project plans and identifies critical control points and preventive measures to establish critical limits, monitor procedures, and formulate corrective actions.
  • Oversees analysis, testing, and validation of systems and applications to maintain data integrity, comply with quality assurance standards and IT requirements, and meet business needs.
  • Provides expert technical advice and consultation to management, stakeholders, and professional staff regarding quality assurance standards and associated business practices.
  • Collects and evaluates pertinent data related to projects and proposed legislation to develop reports and recommendations, summarize information, and document trends and results.
  • Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.
  • Oversees the development and integration of performance measures into business processes, and tests system improvements to administer and monitor system changes.
  • Negotiates contracts, contract renewals, and manages contracts and vendor performance issues to ensure adherence to service deliverables and authorize payment.
  • Provides cost projection information and analysis to keep administrators informed of operational needs, project status, and resources impacts.
  • Implements and complies with human resource laws, policies, procedures, and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety.




An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units.


Please note: All candidates applying for a position at Maine Revenue Services will be subject to a tax clearance check.  In order to be selected for a position, an applicant must have filed all his or her Maine returns and paid all Maine tax liabilities.


For all candidates not currently employed at Maine Revenue Services:  State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.



The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly.  The value* of State-paid Health Insurance:

  • Level 1: 100% State Contribution (employee pays nothing):  $444.68 biweekly
  • Level 2: 95% State Contribution (employee pays 5%):  $422.45 biweekly
  • Level 3: 90% State Contribution (employee pays 10%):  $400.21 biweekly
  • Level 4: 85% State Contribution (employee pays 15%):  $377.98 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.



Mindy Hansen, HR Generalist


207-624-7430 (T)