Customer representative Associate I - Ferry (18-165)

Vinalhaven, Maine, United States Full-time

Maine Department of Transportation 

Pay:  $12.63 - $17.70/ hourly Job Code: 6596   Pay Grade:   11 (Admin Services)

Location: Vinalhaven Bulletin No. 18-165 Office/Bureau: Maine State Ferry Service  

Position Number: 02530-0391

Opening Date:   November 27, 2018

Closing Date:  December 11, 2018



This is a permanent full-time position. The primary responsibility of the position is to assist in the management of the Vinalhaven ferry vehicle line queue. The work is mainly outside in all types of weather wearing mandatory protective clothing and involves weekends, holidays, and those hours necessary to cover for staff on leave.  The Customer Representative Associate also sells tickets and collects appropriate fares in accordance with published tariff for persons and vehicles using vessels or parking facilities of the Maine State Ferry Service (MSFS). Counts number of tickets sold and money collected during assigned shift, prepares shift activity/cash reports, prepares and maintains records of monetary deposits and receipts, provides schedule, fare, and other information to MSFS customers and the general public in person and via the telephone. Cleans and maintains the interior/exterior of the terminal. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Performs other duties as required or requested by immediate supervisor.


Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.


Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications. 

*If you require a paper application, please contact MaineDOT Human Resources at 624-3050 or via email at*


Jeremiah Hutchinson, Human Resources, at (207) 624-3058 or



The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions and 20.17% for confidential positions.

The value of State-paid Dental Insurance: $13.13 biweekly.  The value*of State paid Health Insurance:

Level 1:  100% State Contribution (employee pays nothing):  $444.68 biweekly

Level 2:  95% State Contribution (employee pays 5%):  $422.45 biweekly

Level 3:  90% State Contribution (employee pays 10%):  $400.21 biweekly

Level 4:  85% State Contribution (employee pays 15%):  $377.98 biweekly


 *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.


The Maine Department of Transportation is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.