Customer Representative Associate II - Vinalhaven (19-123)

Vinalhaven, Maine, United States Part-time

Application closes: No close date

Maine Department of Transportation 

Salary: $14.19 - $19.88   Hourly  Pay Grade: 13  Job Code: 6596 Location: Vinalhaven

Bulletin:  19-123      Position No.:   02530-0847

Opening Date:  November 5, 2019

Closing Date:   Until filled



This is a seasonal part-time position located at the Vinalhaven Terminal and requires island residency.  

*Excellent Customer Service: Maintaining and promoting a calm, welcoming and helpful atmosphere by being
courteous and tactful while working effectively with the public and other employees
*Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or
parking facilities of the Maine State Ferry Service (MSFS)
*Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing
and maintaining records of monetary deposits and receipts
*Providing schedules, fares, and other information to MSFS customers and the general public in person and via
the telephone
*Managing the Vinalhaven ferry vehicle line queue and working outdoors in all weather
*Cleaning/maintaining the interior/exterior of the terminal
*Performing other duties as required or requested by supervisors/MSFS management
Training will be provided in security awareness, screening of vehicles, passengers, and operation of
security/security communications equipment.
Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
Perform other duties as required or requested bv immediate supervisor.


Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.


Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications. 

*If you require a paper application, please contact MaineDOT Human Resources at 624-3050 or via email at*


Rache Theriault, Human Resources, at (207) 624-3425 or



The value of State’s share of Employee’s Retirement:  14.47% of salary for BU positions and 19.27% for confidential positions.

The value of State-paid Dental Insurance: $14.31 biweekly.  The value*of State paid Health Insurance:

Level 1:  100% State Contribution (employee pays nothing):  $461.75 biweekly

Level 2:  95% State Contribution (employee pays 5%):  $438.66 biweekly

Level 3:  90% State Contribution (employee pays 10%):  $415.58 biweekly

Level 4:  85% State Contribution (employee pays 15%):  $392.49 biweekly

 *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.


The Maine Department of Transportation is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.