Customer Rep Associate II - Motor Carrier Services

Augusta, Maine, United States Full-time

Application closes: Dec. 9, 2019


Job Class Code: 6603
Grade: 14
Salary: $14.58-$20.44 (all new hires start at step 1)
Opening: November 21, 2019

Closing: December 9, 2019


The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for a Customer Representative Associate II-MCS position for the  Division of Motor Carrier Services in Augusta, ME.  The International Registration Plan (IRP) Unit issues IRP apportioned plates and registration credentials for the movement of trucks operating in interstate commerce.  The IRP Unit is the single point of contact in the State of Maine for the issuance of IRP credentials.

The position is responsible for responding to written, telephone, and in person inquiries regarding the general requirements of the IRP, the IRP application process, and commercial vehicle laws, rules, and procedures.  The position reviews and processes new, renewal, and updates of IRP applications received by mail, fax, or from walk-in customers; is required to perform data entry in the Maine IFTA/IRP computer system in order to issue interstate registration credentials (cab cards) and temporary registration credentials (T/A’s); uses other computer systems and a personal computer to respond to inquiries, verify data, and issue other required documents or correspondence.  The position processes cash, check, and credit card payments, and is required to balance daily cash receipts to end of day POS drawer reports.  All work is to be performed in accordance with State, Department, and multi-jurisdictional agreement laws, rules, and regulations. In addition, the position is also responsible for the occasional maintenance and issuance of fuel decals required by the International Fuel Tax Agreement (IFTA) and the Maine decal requirements. The position works under the direct supervision of the Clerk IV and is required to work Monday through Friday from 8:00 AM to 5:00 PM or as required by the flex time schedule.


  • Follows Bureau, Division and MCS policies, procedures, and expectations.
  • Responds to written, telephone, and in-person questions and requests regarding the IRP and commercial vehicle laws, rules, regulations and procedures.
  • Uses various computer systems to perform and track work assignments – MCMIS, Maine IFTA/IRP System, VS System, DLS-POS System, CVIEW, etc.
  • Assists motor carriers or their representatives with the IRP process.
  • Obtains and completes of applications, forms, required documents or filings.
  • Assists in the training of motor carriers for online access to the IFTA/IRP computer system.
  • Reviews IRP application schedules for completeness and accuracy.
  • Processes IRP applications using the Maine IFTA/IRP computer system.
  • Communicates and rectifies application errors/problems with customers via phone, fax, e-mail, or in person.
  • Issues interstate registration credentials using the Maine IFTA/IRP System
  • Issuies Trip Permits.
  • Verifies compliance with USDOT Number requirements, Insurance, IRS Form 2290, Sales/Use Tax, Title, Excise Tax, and other registration and program requirements.
  • Communicates and shares information with other BMV units, State agencies, and jurisdictions where/when appropriate
  • Processes all types of payments and validating forms through the Bureau of Motor Vehicles Point of Sale (POS) System and balances end of day drawer reports to cash receipts.
  • Processes lost plate requests by performing data entry in an Access database.
  • Files motor carrier dockets and other correspondence;
  • Issues IFTA and Maine Fuel decals
  • Cross training to work/help within other units in Motor Carrier Services.


  • Knowledge of programs and resources that have a compliance or eligibility component.
  • Knowledge of query and research techniques.
  • Knowledge of Maine road infrastructure and bridge weight tolerances and dimensions.
  • Knowledge of axle weights on trucks and other pieces of equipment.
  • Knowledge of vehicle configurations, general truck and equipment terminology.
  • Ability to make intermediate mathematical calculations.
  • Ability to verify, code, compute, and/or reconcile data on standard documents.
  • Ability to track documents for follow-up action.
  • Ability to perform work requiring lifting and/or physical exertion may be required.
  • Ability to read and understand governing rules, policies, and procedures.
  • Ability to obtain information from multiple sources, process relevant data, and utilize internet mapping tools and resources.
  • Ability to effectively resolve problems.
  • Ability to assist customers and providers with reporting, eligibility, and compliance requirements.
  • Ability to effectively present routine factual information to individuals/groups.
  • Ability to analyze vehicle configuration, weight, and dimensional information accurately and apply results to applicable standards in order to map safe transportation routes.
  • Ability to access, retrieve, interpret, and understand multiple sources of information in order to determine safe transportation routes and to accurately convey travel route details.
  • Ability to troubleshoot transportation routing issues in a timely and accurate manner.
  • Ability to summarize Maine DOT transportation requirements for inclusion in permits


Value of State-paid Dental Insurance:  $14.31 biweekly

Value* of State-paid Health Insurance:

  • Level 1:  100% State Contribution (employee pays nothing):  $461.75 biweekly
  • Level 2:  95% State Contribution (employee pays 5%):  $438.66 biweekly
  • Level 3:  90% State Contribution (employee pays 10%):  $415.58 biweekly
  • Level 4:  85% State Contribution (employee pays 15%):  $392.49 biweekly 
  • Health and Dental Insurance rates for part-time positions must be prorated.

Value of State’s share of Employee’s Retirement:  14.47 % of pay.

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program as of July 1, 2019.

For more information or questions, please contact: or call (207) 624-9010.

The Department of the Secretary of State is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.