Consumer Assistance Specialist - Bureau of Insurance

Gardiner, Maine, United States Full-time

Application closes: Nov. 22, 2019

Department of Professional & Financial Regulation, Bureau of Insurance

Opening Date:   November 7, 2019

Closing Date: November 22, 2019 

Job Class Code:   0374
Grade:  18
Salary: $32,884.80 - $43,950.40
Location: Gardiner


The Maine Department of Professional and Financial Regulation Bureau of Insurance seeks a Consumer Assistance Specialist.

Primary responsibilities include:

  • Analysis and resolution of consumer complaints
  • Review of health insurance contracts/policy form filings for compliance
  • Staffing of the consumer hot-line
  • Contacting outreach event organizers to ensure all logistics are completed
  • Clerical tasks such as: copying/scanning, making brochures, scheduling appointments/meetings for management staff

Knowledge, skills and abilities required to successfully perform the work assigned:

  • Knowledge of applicable agency laws, rules, regulations, policies and procedures
  • Investigate and evaluate disputes, arrive at logical conclusions, and make sound recommendations
  • Knowledge of contract or insurance policy language
  • Establish and maintain working relationships
  • Knowledge of office related software: including Word, Excel and Outlook
  • Communicating effectively
  • Writing clearly and effectively
  • Work independently, organize and prioritize, document properly and accomplish tasks effectively and efficiently

QUALIFICATIONS: A four (4) year combination of education and experience of an investigative or public relations nature involving consumer complaints or assistance including analyzing data and making recommendations for dispute resolution.  Preference will be given to applicants with experience in insurance or complaint investigation

Questions about this position should be directed to Kim Davis, Consumer Health Care Division Deputy Director at (207)624-8550 or 

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at 623-6700. 

Why work for the State of Maine?


The value of State’s share of Employee’s Retirement Contribution: 14.47% of pay for bargaining unit positions 

The value of State-paid Dental Insurance:  $14.31 biweekly.

The value* of State-paid Health Insurance: 

100% State Contribution = $461.75 biweekly / Employee pays nothing

95%  State Contribution = $438.66 biweekly / Employee pays: 5%  = $23.09 biweekly

90%  State Contribution = $415.58 biweekly / Employee pays:10% = $46.17 biweekly

85%  State Contribution = $392.49 biweekly / Employee pays:15% = $69.26 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.