Human Services Enforcement Agent

Portland, Maine, United States Full-time

Application closes: Dec. 11, 2019
Opening Date: November 21, 2019      

Closing Date:  December 11, 2019   

Job Class Code: 5009
Grade: 21 (Prof & Tech Svcs)         
Salary: $ 17.85 – $ 24.07/hr.*
*Most new employees will start at a Step 3 making $19.54/hr.
Position Number: 02000-1562 and 02000-1387


Agency information:

The Department of Health and Human Services (DHHS) provides supportive, preventive, public health and intervention services that safeguard the public health and assist our customers in meeting their needs.   The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children.  Responsibilities include establishing paternity, locating parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court and the Family Division of the Maine District Court in matters pertaining to child support.   DSER has two vacancies in their Portland office.  This position requires occasional State-wide travel.

Job duties:

 Human Services Enforcement Agents perform investigative, protective services work in locating parents; establishing, enforcing, and collecting child support obligations; and establishing the paternity of children born out of wedlock.  Typical duties include:


  • Investigative services work in locating non-custodial parents.
  • Establishing, enforcing, and collecting child support obligations.
  • Establishing the paternity of children born out of wedlock.
  • Enforcement services work initiating administrative collection actions.
  • Initiating appropriate court action.
  • Representing the Department's interest in Maine District Court and the Family Division of Maine District Court in matters pertaining to child support.


 In order to qualify, you must have a four (4) year combination of education and experience comprised of a Bachelor’s Degree in Criminal Justice, Law Enforcement, Administration of Justice, Business, Public Administration, Social Work or a related social/behavioral science area, or; professional/paraprofessional experience in performing compliance and/or financial audits, and performing legal, financial or fraud investigation work.


Note:  All offers of employment are conditional upon satisfactory completion of a background investigation.



For additional information about this position please contact Helen St. Pierre, DSER Planning & Research Associate at (207) 624-6986 or by e-mail at

To apply, please upload a resume, cover letter, and a copy of college transcripts or a diploma if education is being used to meet the required qualifications.

To request a paper application, please contact Ashley Smith at .

Value of State’s share of Employee’s Retirement: 14.47% of pay   
Value of State-paid Dental Insurance:  $14.31 biweekly

Value of State-paid Health Insurance*:

Level 1:  100% State Contribution = $461.75 biweekly (employee pays nothing)
Level 2:  95% State Contribution = $438.66 biweekly (Employee pays: 5%)
Level 3:  90% State Contribution = $415.58 biweekly (Employee pays: 10%)
Level 4:  85% State Contribution = $392.49 biweekly (Employee pays: 15%)
*The level of actual value of state paid Health Insurance will be based on employee’s wage rate and status with regard to the health credit premium program as of July 1, 2019.


The Department of Health and Human Services is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.