Consumer Assistance & Hearings Coordinator (Board Investigator)

Augusta, Maine, United States Full-time

Application closes: Dec. 10, 2019

Maine Board of Dental Practice

Opening Date: November 22, 2019

Closing Date:  December 10, 2019 

Job Class Code: 0347
Grade: 22
Salary: $38,771 – $52,540 
Location: Augusta, Maine

The Maine Board of Dental Practice seeks qualified applicants for the position of Consumer Assistance & Hearings Coordinator/Board Investigator. This position reports directly to the Executive Director and is responsible for managing consumer complaints and compliance requirements of licensees. The primary responsibilities are to investigate consumer complaints and conduct inspections to ensure compliance with various laws and rules governing dental practice. This positions works under limited supervision and is directly responsible for managing all investigations and inspections, as well as submitting reports to the Executive Director and the complaint committee to prepare complaint cases for initial presentation, adjudicatory hearings and/or compliance monitoring activities.

Primary responsibilities include:

  • Analyze and investigate allegations of unprofessional conduct and/or incompetence in accordance with the Board’s complaint process
  • Conduct dental practice inspections to ensure compliance with infection control standards, office equipment requirements and sedations and/or general anesthesia guidelines standards, etc.
  • Track, review, coordinate and bring appropriate resolution to consumer complaints, inquires, allegations and claims
  • Coordinate case reviews with the complaint committee in preparation for Board action
  • Prepare draft consent agreements to resolve complaint cases in coordination with the complaint committee
  • Oversee the case management system to ensure case information is collected and resolution date reported for compiling statistical reports

Knowledge, skills and abilities required to successfully perform the work assigned:

  • State laws, rules and regulations governing dental practices and Board procedures
  • Manage the data compiled in the Board’s case management system, track open cases and prepare cases for review
  • Interpret and explain pertinent laws, rules, regulations and policies
  • Effectively communicate with staff, state officials and the public at large
  • Conduct research and report results on dental practice issues as identified by the Executive Director

A six (6) year combination of education and experience in consumer complaints, determining facts, and resolving/recommending resolution to complaints.

After meeting the above minimum qualifications, preference will be given to applicants who demonstrate highly developed written and oral communications skills, and who have an investigative background. 

Contact Information: 

Questions about this position should be directed to Penny Vaillancourt, Executive Director at (207)287-3333 or

Questions about the application process should be directed to Melissa Weiner, Human Resources, at (207)623-6739 or 


Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at (207) 623-6700. 


Why work for the State of Maine?


The value of State’s share of Employee’s Retirement Contribution: 14.47% of pay 

The value of State-paid Dental Insurance:  $14.31 biweekly.

The value* of State-paid Health Insurance: 

100% State Contribution = $461.75 biweekly / Employee pays nothing

95%  State Contribution = $438.66 biweekly / Employee pays: 5%  = $23.09 biweekly

90%  State Contribution = $415.58 biweekly / Employee pays:10% = $46.17 biweekly

85%  State Contribution = $392.49 biweekly / Employee pays:15% = $69.26 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.