Customer Rep Associate II - Dealer Licensing

Augusta, Maine, United States Full-time

Application closes: Dec. 9, 2019

 

Job Class Code: 6598
Grade: 13
Salary: $14.19-$19.88
Opening: November 21, 2019

Closing: December 9, 2019
 

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for two Customer Representative Associate II's for the Dealer Licensing Section of the Division of Enforcement, Anti-Theft and Regulation.  This position provides a wide range of office and administrative support work; interacts regularly both face-to-face at the front desk and over the telephone with dealers to assist with their license applications.  This position also handles incoming mail daily, processes applications and permit requests for more than 2,800 licensed dealers; files, scans, takes and processes payments and tracks documents for follow-up action. The work that is performed is very detailed-oriented, time sensitive, and computer based. Additional responsibilities require independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. The Customer Representative Associate II works under the direct supervision of the Clerk IV.  Work hours are Monday through Friday from 8:00 – 5:00.  

REPRESENTATIVE TASKS:

  • Respond to written, telephone, and in-person customer inquiries concerning dealer license processing in order to provide a range of customer services to the general public, in particular automobile dealerships.
  • Coordinate approved customer services and initiate requests for missing documents/information, in order to provide all customers with the services necessary to obtain information.
  • Collect, validate, and reconcile revenue, in order to verify that the money collected for services reconciles with the amount of revenue to be deposited.
  • Scanning of documents/records.
  • Create reports and letters to correspond with customers and to provide statistical data for management.
  • Present routine factual information to individuals and groups.
  • Format and type standard business correspondence from draft or dictation into final form using varied correspondence formats
  • Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of programs and resources that have a compliance or eligibility component.
  • Knowledge of query and research techniques.
  • Ability to make intermediate mathematical calculations.
  • Ability to verify, code, compute, and/or reconcile data on standard documents.
  • Ability to track documents for follow-up action.
  • Ability to perform work requiring lifting and/or physical exertion may be required
  • Ability to effectively resolve problems.
  • Ability to assist customers and providers with reporting, eligibility, and compliance requirements,
  • Ability to effectively present routine factual information to individuals/groups.

MINIMUM QUALIFICATIONS:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I

BENEFITS:

Value of State-paid Dental Insurance:  $14.31 biweekly

Value* of State-paid Health Insurance:

  • Level 1:  100% State Contribution (employee pays nothing):  $461.75 biweekly
  • Level 2:  95% State Contribution (employee pays 5%):  $438.66 biweekly
  • Level 3:  90% State Contribution (employee pays 10%):  $415.58 biweekly
  • Level 4:  85% State Contribution (employee pays 15%):  $392.49 biweekly 
  • Health and Dental Insurance rates for part-time positions must be prorated.

Value of State’s share of Employee’s Retirement:  14.47 % of pay.

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program as of July 1, 2019.

For more information or questions, please contact:  Lucia.A.Nadeau@Maine.gov or call (207) 624-9010.

The Department of the Secretary of State is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.