Risk Management Director - Public Service Manager II

Augusta, Maine, United States | Management/Supervisory | Full-time

Apply by: No close date

Risk Management Division

Public Service Manager II - Risk Management Director

CODE:  MA32  GRADE:  32   SALARY: – $64,001.60– $87,859.20/annually

OPEN FOR RECRUITMENT   January 2, 2020





The Department of Administrative and Financial Services’ Risk Management Division is seeking applications for the position of Risk Management Director.  This is a full-time position based in Augusta.


The focus of this Public Service Manager II position is to direct and manage the Risk Management Division, to administer and maintain the State’s insurance programs.  The Director analyzes insurance needs in order to provide optimum coverage, cost terms and claim settlements through appropriate self-insurance and external coverage.  The Director plans, directs and coordinates all insurance and risk management activities of the Division in order to maximize benefits and reduce risk for the State of Maine.


Representative Tasks


  • Direct and manage the Risk Management Division.
  • Administer and direct insurance and self- insurance programs, including claims processing.
  • Provide insurance advice and services for all forms of insurance for State Government, including: automobile, fire, liability and any other type of coverage necessary to protect the State from financial loss.
  • Provide insurance protection for property and liability by self-insured retention or purchase of insurance to attain the best possible contracts as to services, coverages and costs.
  • Review annually the entire subject of insurance as it applies to all state property and activities
  • Enter into contracts for various types of claims management services
  • Provide statewide leadership to establish and promote safety and other loss prevention programs.
  • Identify staff training needs for loss prevention and safety compliance. Develop/ deliver training programs or outsource training as appropriate.
  • Maintain a complete record of all types and costs of insurance in effect with the names of agents and companies of record.
  • Maintain current, accurate and meaningful insurance, premium, legal, loss, claims and related statistical risk management records.
  • Maintain or reduce the total cost of self-insurance to the customers of the Risk Management Division.
  • Administer all claims for personal injury and property damage against the State with the assistance of the Attorney General
  • Administer the State’s self-insurance Internal Service funds, including developing the risk management budget and recommending rates to recover the cost of the State’s insurance activities from user agencies.
  • Adopt rules and prescribe forms of policies, proofs of loss and other forms necessary to properly administer the State’s insurance programs.
  • Follow the Department of Administrative and Financial Services (DAFS) external communication policies, keeping the State Controller and DAFS Commissioner apprised of emergent matters.
  • Develop short and long-range risk management plans that are appropriate, comprehensive, realistic and effective in meeting the divisions objectives.
  • Develop, maintain and refine status reports/dashboards that are concise in describing the status of the Division’s programs of insurance.



Knowledge of laws, rules, regulations, policies, standards and practices pertaining to risk management, safety, insurance, loss prevention, claims management, property, casualty and tort practices.

Knowledge of management principles and practices.

Knowledge of human resource policies and practices.

Knowledge of competitive bid process and development of contract terms.

Knowledge of program assessment, evaluation techniques and data analysis tools.

Ability to communicate effectively both orally and in writing, including writing complex proposals and presentations.

Ability to analyze complex data and information and prepare meaningful reports and proposals.

Ability to interpret laws, regulations and complex directions and to propose appropriate State responses.

Ability to maintain effective working relationships with diverse staff, clients, advisory boards, provider organizations and others, individually and as a team member.

Ability to handle difficult/sensitive issues and problems to resolve conflicts and disputes. 

Ability to train, assign, supervise, evaluate and develop staff.




A ten (10) year combination of experience and education in automobile, fire, allied lines, casualty and tort insurance.


Candidates must have a higher education degree, preferably a bachelor’s degree in Risk Management from an accredited college or university and experience in insurance, risk management or related fields. Additional preference will be given to candidates with following designations from The Institutes:


  • Chartered Property and Casualty Underwriter (CPCU) designation.
  • Associate in Risk Management (ARM / ARM-P) or Underwriting (AU) designation.
  • Associate in Insurance Services (AIS).


Favorable consideration will also be given to candidates with Maine or other State Bureau of Insurance licenses, such as insurance consultants license, adjusters license or producers license.




The value of State’s share of Employee’s Retirement:  19.27% for Confidential Positions.   The value of State-paid Dental Insurance:  $14.31 biweekly.  The value* of State-paid Health Insurance:


Level 1:  100% State Contribution (employee pays nothing):  $461.75 biweekly

Level 2:  95% State Contribution (employee pays 5%):  $438.66 biweekly

Level 3:  90% State Contribution (employee pays 10%):  $415.58 biweekly

Level 4:  85% State Contribution (employee pays 15%):  $392.49 biweekly


*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.



Mindy Frappier, HR Generalist

General Government Service Center,

74 State House Station,

Augusta, Maine 04333-0074

207-624-7430 (T)


Maine State Government is an Equal Opportunity/Affirmative Action Employer.
We provide reasonable accommodations to qualified individuals with disabilities upon request.