Principal Consumer Credit Examiner

Gardiner, Maine, United States | Management/Supervisory | Full-time

Apply by: Feb. 28, 2020

Department of  Professional & Financial Regulation, Bureau of Consumer Credit Protection

Opening Date:  February 6, 2020

Closing Date:  February 28, 2020

Job Class Code:   0462
Grade:   27
Salary:   $50,876 - $69,825
Location: Gardiner

The Maine Bureau of Consumer Credit Protection in Gardiner, Maine seeks a Principal Consumer Credit Examiner.

This is a professional services work of a supervisory nature managing the consumer complaint response program, licensing of regulated companies, overseeing the examination of individuals, companies or businesses licensed or registered with the Bureau of Consumer Credit Protection to conduct consumer financial services-related business in this State. The individual in this position functions in an interdepartmental manner with employees of each agency within the Department of Professional and Financial Regulation.  

The basic responsibility of this position is to ensure smooth running of all functions of the consumer complaint response program, the licensing program, and the compliance examination division.  Primary duties involve dealing with Consumers, Examiners, Examinations, and Creditors. 

  • Consumers:  This function involves developing and maintaining the Bureau's system of receiving, inputting, researching and resolving consumer complaints
  • Licensing:  This function involves working with the state Department's licensing system and the Nationwide Mortgage Licensing System to license entities subject to regulation by the Bureau as well as updating those licensing records and renewing licenses as appropriate.
  • Examiners:  This function includes supervision of field examiners, providing their training, maintaining daily contact and communication with examiners and/or counseling the examiners on interpretations of statutes. 
  • Compliance examinations:  This function includes scheduling and assigning examinations, reviewing, editing and preparing formal reports of examination and reviewing exam responses. 
  • Creditors:  This function involves providing answers and statutory cites to creditors and their legal counsel on general compliance issues, as well as responding to questions from regulated parties, and  questions and evaluating companies’ responses to exams.

Where appropriate, the person in this position is required to refer cases to other members of the agency for initiation of administrative, civil or criminal proceedings.  Other duties include record keeping for all exam functions; preparation of quarterly and annual reports to supervisors and state and federal agencies. The position is based in Gardiner, Maine.

Minimum Qualifications: 

Four (4) years experience in the examination of consumer credit institution policies and practices and a Bachelors Degree in Business Administration, Accounting, or related field. Comparable work experience may be substituted for educational requirements on a year-for-year basis.

After meeting the above minimum qualifications, preference will be given to those applicants who have experience in financial regulation, financial services and/ or the conducting or supervising complex compliance examinations; and supervisory experience.   The successful candidate must possess excellent organizational skills and have the ability and desire to become familiar with recent amendments to the Maine Consumer Credit Code; Federal Regulation Z (Truth in Lending); RESPA (the Real Estate Settlement Procedures Act); the SAFE Act (requiring licensing of mortgage loan originators); the Fair Debt Collection Practices Act; the Fair Credit Reporting Act; and Money Transmitter statutes.

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at 623-6700. 

Contact Information: 

For questions about the position, please contact Kristine Fournier, Principal Consumer Credit Examiner, at

For questions about the hiring process, please contact Melissa Weiner, Human Resources, at (207)623-6739 or

Why work for the State of Maine?


The value of State’s share of Employee’s Retirement Contribution: 14.47% of pay for bargaining unit positions 

The value of State-paid Dental Insurance:  $14.31 biweekly.

The value* of State-paid Health Insurance: 

100% State Contribution = $461.75 biweekly / Employee pays nothing

95%  State Contribution = $438.66 biweekly / Employee pays: 5%  = $23.09 biweekly

90%  State Contribution = $415.58 biweekly / Employee pays:10% = $46.17 biweekly

85%  State Contribution = $392.49 biweekly / Employee pays:15% = $69.26 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.