Consumer Assistance Specialist

Gardiner, Maine, United States | Customer Service | Full-time

Apply by: Feb. 27, 2020

Department of Professional & Financial Regulation, Bureau of Insurance

Opening Date:  February 5, 2020

Closing Date:  February 27, 2020 

Job Class Code:   0374
Grade:  18
Salary: $32,884 - $43,950
Location: Gardiner

The Maine Department of Professional and Financial Regulation Bureau of Insurance seeks a Consumer Assistance Specialist.

Primary responsibilities include:

  • The receipt, analysis and resolution of consumer complaints
  • Staffing the consumer hotline, setting up complaint files investigating, gathering information and making recommendations regarding possible violation of law
  • Coordinating and processing documentation relating to cancelation and nonrenewal hearings

Knowledge, skills and abilities required to successfully perform the work assigned:

  • Applicable agency laws, rules, regulations, policies and procedures
  • Interviewing techniques
  • Office related software; including Word, Excel and Access
  • Communicating effectively
  • Writing clearly and effectively


A four (4) year combination of education and experience of an investigative or public relations nature involving consumer complaints or assistance including analyzing data and making recommendations for dispute resolution.  

Questions about this position should be directed to Frank Kimball, Property Casualty Division Director at (207)624-8451 or 

Questions about the application process should be directed to Melissa Weiner, Human Resources at (207) 623-6739 or

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at 623-6700. 

Why work for the State of Maine?


The value of State’s share of Employee’s Retirement Contribution: 14.47% of pay for bargaining unit positions 

The value of State-paid Dental Insurance:  $14.31 biweekly.

The value* of State-paid Health Insurance: 

100% State Contribution = $461.75 biweekly / Employee pays nothing

95%  State Contribution = $438.66 biweekly / Employee pays: 5%  = $23.09 biweekly

90%  State Contribution = $415.58 biweekly / Employee pays:10% = $46.17 biweekly

85%  State Contribution = $392.49 biweekly / Employee pays:15% = $69.26 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.