Office Associate II - DSER

Ellsworth, ME Full-time

Application closes: Oct. 23, 2019
Opening Date: October 4, 2019

Closing Date:  October 23, 2019

Job Class Code: 6542
Grade: 13 (Admin Services)                   
Salary: $14.19 - $19.88/hr.
Position Number: 02000-1577


Agency information:

The Department of Health and Human Services (DHHS) provides supportive, preventive, protective, public health and intervention services that safeguard the public health and assist our customers in meeting their needs.  The Office for Family Independence (OFI), Division of Support Enforcement & Recovery (DSER), is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to assure that all non-custodial parents are contributing to the economic support of their children.  DSER has a current vacancy in our Ellsworth office.

Job duties:

 As an Office Associate II, you will be responsible for providing a variety of administrative support to the Division of Support Enforcement & Recovery.  These clerical positions provide administrative support for the Human Services Enforcement Agents.  The duties of these positions include:


  • Performing general clerical duties including copying, faxing, filing, scanning and indexing.
  • Processing incoming and outgoing mail.
  • Sort/prioritize agent hard mail daily. Addressing time sensitive mail promptly.
  • Process agent generated documents.
  • Completing all tasks according to office protocols and within the appropriate timeframes.
  • Directly support Agent in caseload operations.


 To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks; and 2) the ability to use independent decision making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.


 **Please submit a cover letter rating your skills as “Expert,” “Skilled,” or “Novice” for the following:

  1. Outlook or comparable email applications;
  2. Excel or comparable spreadsheet applications;
  3. MS Word or comparable word processing applications;
  4. Receptionist and customer assistance by phone;
  5. Data entry (entering data and narratives)
  6. Keyboarding (words per minute).

**If you do not provide this information your application may not be processed.


For additional information about these positions, please contact Helen St.Pierre at (207) 624-6986 or by e-mail @


To apply, please upload a recent resume, cover letter addressing your computer skills, and transcript (transcript needed only if education is used to meet the minimum qualifications).  Failure to address your computer skills will disqualify your application.  To request a paper application, please contact Ashley Smith at

Value of State’s share of Employee’s Retirement: 14.47% of pay   
Value of State-paid Dental Insurance:  $14.31 biweekly

Value of State-paid Health Insurance*:

Level 1:  100% State Contribution = $461.75 biweekly (employee pays nothing)
Level 2:  95% State Contribution = $438.66 biweekly (Employee pays: 5%)
Level 3:  90% State Contribution = $415.58 biweekly (Employee pays: 10%)
Level 4:  85% State Contribution = $392.49 biweekly (Employee pays: 15%)
*The level of actual value of state paid Health Insurance will be based on employee’s wage rate and status with regard to the health credit premium program as of July 1, 2019.


The Department of Health and Human Services is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.