Emergency Communications Specialist - Multiple Openings

Augusta, Maine, United States Full-time

Application closes: Dec. 31, 2019

Department of  Public Safety, Bureau of Consolidated Emergency Communications

Opening Date:   August 21, 2019

Closing Date: until closed 


Grade: 19
Salary:  $39,276 - $52,480 (salary includes a 15% stipend) 

Location:  Augusta


This is support service work specializing in emergency dispatch functions.  In the Department of Public Safety, this position is accountable for independently providing a communications link between law enforcement, emergency services and the public having statewide and nationwide impact.  This position is on a rotating scheduled for 24/7 coverage to include weekends, holidays, evening shift and/or night shift 


  • Operating, monitoring, and maintaining various complex communications equipment including: radio communications system, computer aided dispatch, computerized enhanced 911 system, Law Enforcement WAN, TDD, NAWAS, EAS etc.
  • Formulating strategies to expedite resolution of emergency and non-emergency situations in an environment where only limited standardization exists.
  • Conducting independent research and provides confidential information on matters such as: criminal history, wanted persons, stolen property, motor vehicle data, and restricted law enforcement information to appropriate personnel
  • Coordinating emergency and specialized personnel mobilization efforts when situations occur such as: aircraft down, disaster protocols, bomb threats, hostage situations, search and rescue operations, suspicious deaths, etc. 


  • Knowledge of and the ability to operate, monitor, and maintain complex communications equipment
  • Knowledge of terminology, coding, symbols, and abbreviations used in radio communications
  • Knowledge of and the ability to interpret and apply state and federal laws, statutes, regulations, and procedural guidelines relating to law enforcement
  • Knowledge of CPR and principles relating to Emergency Medical Dispatch
  • Knowledge of and ability to access both State and Federal Wide Area Computer Networks
  • Ability to make timely and accurate decisions under stressful and time-sensitive conditions
  • Ability to handle several enhanced 911 calls simultaneously
  • Ability to detect discrepancies within agency databases and implement trouble reporting and/or service calls
  • Ability to document all incidents on a Computer Aided Dispatch System (CAD)
  • Ability to prioritize incidents
  • Ability to perform duties with a minimum of supervision


One year of education, training, and/or experience in radio dispatch communications -OR- one year of law enforcement/public safety experience requiring the use of  telecommunications equipment -OR- one year of work experience involving a high level of public contact, customer service, or customer relations activities which required the use of telecommunications equipment. Education, training, and/or experience must be within the last 5 years (from date of application) to qualify.

Any selected candidate must be able to pass a background check and a polygraph before qualifying for the position

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS(These must be met by all employees prior to attaining permanent status in this class).

Certification as a Maine State Police Terminal Operator.

Certification as an Emergency Medical Dispatcher (inherent in this certification is completion of approved CPR training).

(The cost of obtaining these certification requirements will be paid for by the Department of Public Safety.)


Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, copies of post-secondary transcripts, licensing, registration and certifications.  If you require a paper application, please contact Human Resources at 623-6700. 

Contact Information: 

Melissa Weiner, Human Resources, at (207)623-6739 or melissa.weiner@maine.gov.  

Why work for the State of Maine?


The value of State’s share of Employee’s Retirement Contribution: 14.47% of pay for bargaining unit positions 

The value of State-paid Dental Insurance:  $14.31 biweekly.

The value* of State-paid Health Insurance: 

100% State Contribution = $461.75 biweekly / Employee pays nothing

95%  State Contribution = $438.66 biweekly / Employee pays: 5%  = $23.09 biweekly

90%  State Contribution = $415.58 biweekly / Employee pays:10% = $46.17 biweekly

85%  State Contribution = $392.49 biweekly / Employee pays:15% = $69.26 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.