ORC/Constituent Services Care Monitor

Augusta, Maine, United States Full-time

Application closes: Sept. 20, 2019

DD Resource Coordinator

Opening Date: September 6, 2019    

Closing Date:  September 20, 2019          

Job Class Code: 5037
Grade: 23
Salary: $40,768.00-$55,182.40/yr.
Position Number: 03030-3955


Agency information:

The Department of Health and Human Services (DHHS) provides supportive, preventive, protective, public health and intervention services that safeguard the public health and assist our customers in meeting their needs.


The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of Maine’s older citizens, vulnerable adults, and adults with disabilities.

Job duties:


  • Ensure that appropriate services are provided to adults with disabilities;
  • Assist with the management of intake eligibility and assure members for the Section 20 – Other Related Conditions Waiver programs meet the requisite level of care;
  • Support members with the care planning process and coordination of services;
  • Review member documents and authorization requests as it pertains to service needs;
  • Engage in ongoing monitoring of the health and safety of the member within the community;
  • Oversee services members receive and collaborate with service providers to assist with overcoming identified problems;
  • Monitor and review provider compliance to applicable rules and regulations;
  •  Engage in ongoing quality assurance and improvement efforts for Section 20
  • Represent OADS in Constituent Services and respond to all constituent concerns directed to OADS.


The successful applicant needs to possess or quickly develop knowledge of applicable MaineCare policy.  He or she will demonstrate a high level of critical thinking and customer service skills.  He or she will exhibit excellent communication skills and be comfortable working with varied stakeholder groups. 


  • A master’s degree in a human services field (including, but not limited to: Social Work, Psychology, Special Education, or a related field) and at least one (1) year experience in developmental disabilities or a directly related field, OR
  • A bachelor's degree in a human services field (including, but not limited to: Social Work, Psychology, Special Education, or a related field) and at least four (4) years’ experience in developmental disabilities or a directly related human services field.


  • Experience cannot be substituted for education requirement in this classification.


 In order to properly evaluate your experience, please address the following performance areas in your cover letter. 


  1. Please summarize your professional experience working with persons with intellectual disability or other developmental disabilities. 
  2. Please summarize your experience working as part of a team.
  3. Please summarize your experience managing projects.
  4. Please summarize your experience working collaboratively with other agencies and stakeholders.



 To apply, please upload a resume and a cover letter addressing the performance areas above prior to the recruitment closing date.  Applicants who do not respond thoroughly to these competencies in their cover letter may not be considered for this position. For questions regarding this position, please contact Holly McMahon at (207) 287-4209.


To request a paper application, please contact Ashley Smith at (207) 287-1895.

Value of State’s share of Employee’s Retirement: 14.47% of pay   
Value of State-paid Dental Insurance:  $14.31 biweekly

Value of State-paid Health Insurance*:

Level 1:  100% State Contribution = $461.75 biweekly (employee pays nothing)
Level 2:  95% State Contribution = $438.66 biweekly (Employee pays: 5%)
Level 3:  90% State Contribution = $415.58 biweekly (Employee pays: 10%)
Level 4:  85% State Contribution = $392.49 biweekly (Employee pays: 15%)
*The level of actual value of state paid Health Insurance will be based on employee’s wage rate and status with regard to the health credit premium program as of July 1, 2019.


The Department of Health and Human Services is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.