Office Associate II

Augusta, ME Full-time

Opening Date: : November 1, 2018

Closing Date:  November 16, 2018 

Job Class Code:  6542
Grade: 13 (Admin Services)  
Salary: $13.38-$18.74/hourly
Position Number: 030300435


Agency information:
The Department of Health and Human Services (DHHS) provides supportive, preventive, protective, public health and intervention services that protect the public health and assist our customers in meeting their needs. The mission of the Division of Licensing and Certification is to ensure Maine’s most vulnerable citizens are protected from abuse and neglect and receive high-quality care within the state’s healthcare and social services systems.

Job duties:

As an OA II, you will be responsible for providing administrative support to the Licensing and Certification Unit of the Division of Licensing and Certification. You will be responsible for processing licenses for healthcare facilities, coordinating documentation for all certification surveys and complaint investigations, and updating the databases for all survey and certification activities.

You will also:
• Assist with complaint intake and updating complaint data systems
• Be the primary administrative support for the surveyors, supervisors and managers associated with the assigned area
• Assist healthcare facilities with questions related to state licensing applications
• Work with other Office Associate II positions to ensure that licensing and certification activities are covered during staff leave
• Assist with other administrative duties as requested, including but not limited to mail sorting and distribution, and cash management


 To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks; and 2) the ability to use independent decision making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Please submit a cover letter rating your skills as “Expert,” “Skilled,” or “Novice” for the following:
• Outlook or comparable email applications;
• Excel or comparable spreadsheet applications;
• MS Word or comparable word processing applications;
• Keyboarding (words per minute);
• Other computer skills


For additional information about this position, please contact Suzanne Kearns at (207) 287-9332.

To apply, please upload a recent resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications). To request a paper application, please contact Ashley Vigue at

Value of State’s share of Employee’s Retirement: 15.37% of pay   
Value of State-paid Dental Insurance:  $13.13 biweekly

Value of State-paid Health Insurance*:

Level 1:  100% State Contribution = $444.68 biweekly (employee pays nothing)
Level 2:  95% State Contribution = $422.45 biweekly (Employee pays: 5%)
Level 3:  90% State Contribution = $400.211 biweekly (Employee pays: 10%)
Level 4:  85% State Contribution = $377.98 biweekly (Employee pays: 15%)
*The level of actual value of state paid Health Insurance will be based on employee’s wage rate and status with regard to the health credit premium program as of July 1, 2018.


The Department of Health and Human Services is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.